At Apex, we’re driven by our goal to offer exceptional service to both customers and Authorised Dealers. Our staff are constantly trained and tested, and we make use of a Customer Satisfaction Monitoring System, to ensure our team is always working to the highest standard.
Our call centre provides 24/7 customer care, 365 days a year, by resolving problems, referring queries to experts, or dispatching Field Technicians.
Our national call centre can assist with:
Repairs and Maintenance
We offer convenient call-in and in-field servicing, repairs and maintenance of your products. We pride ourselves on successful first time-repair rates and fast turn-around times, and can service Southern Africa, reaching to Namibia, Botswana and Zimbabwe.
We offer a custom logistics system that facilitates product picking, transportation and delivery anywhere in Southern Africa within 24 hours. We aim to reduce our environmental impact by minimising the production of waste materials and emissions.
Our national Technical Support call centre can assist Authorised Dealers and customers with help from qualified technicians, product information, alerts, approximate retail prices, stock availability and product releases. All Authorised Dealers can also access additional technical and pricing information and promotional templates.