TECHNICAL AND LOGISTICAL SUPPORT
Apex has its own squad of fully trained and qualified Technicians in its Technical Division and when required, can incorporates the knowledge and technical expertise of over 200 certified personnel dispersed throughout southern Africa, these situated at the various Apex offices. Apex Business Technologies also has its own in-house logistics division, which is bolstered by an international shipping and courier company based at its Midrand Premises. This enables the company to ship and service anywhere in Southern Africa within 24 hours.
ENVELOPING THE NATION
The company covers all major cities through a Branch and Major Authorised Dealer Network reaching to as far as Namibia, Botswana and Zimbabwe. This National Dealer Network enables the company to service any Broad based IT equipment located anywhere in South Africa within two working days. Over the years, the company has demonstrated an unwavering commitment to quality and innovation and the present day staff at Apex are as focused and inspired as the original founders were some years ago.
Apex makes use of a National Call Centre based in Midrand and is manned by trained and highly professional operators who work within quality call logging procedures. The service is available to a wide range of customers, including but not limited to the South African Government. The operators provide general 24/7 - 365 days customer care by resolving problems, referring queries to experts or forwarding calls to engineering to trigger the dispatch of a Field Technician, if so required
Apex is passionate about the quality of all its outputs. Many companies only certify one area of their business, but at Apex there is total commitment and all technical staff are constantly trained and tested to the highest possible standard. This means that from the project implementation, to in-field repairs, and even the call centre are certified for both quality and satisfaction, with Customer focus being the driving force.
A Customer Satisfaction Monitoring System has been developed and feedback is analysed and evaluated. The critical parameters measured include; installation satisfaction, onsite call-outs, response and resolution times, customer complaints etc. Apex teams use the data to find innovative ways to improve their ability to satisfy quality requirements and enhance customer satisfaction.
Caring for the Environment
Apex follows the commitment of guidelines to address the delicate balance between maintaining profitability and reducing the environmental impact. The main areas of compliance here are the effective use of scarce resources and minimal production of waste materials and emissions.